Privacy Policy

1. Scope

This Privacy Policy explains how True Level Build, LLC (“True Level Build,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you visit truelevel.build, request an estimate, communicate with us, or participate in our text messaging program.

2. Information we collect

We may collect your name, email address, telephone number, property address, requested service, project details, communications, appointment information, and technical website data such as browser type, device information, and IP address. When you choose to receive text messages, we also record your consent, the date and time of consent, the source form, and the disclosure version presented to you.

3. How we use information

We use information to respond to estimate and consultation requests, qualify construction projects, schedule and confirm site visits, prepare and discuss bids, provide project-related support, operate and secure our website, maintain business records, comply with law, and communicate with you as requested.

4. SMS and mobile information

If you expressly opt in, we may send texts about your requested estimate, appointments, bid follow-up, and project updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive texts is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except vendors that support message delivery and are contractually restricted from using the information for any other purpose.

5. When information may be shared

We may share information with service providers that help us host the website, deliver communications, manage leads, or perform requested construction services; with professional advisers; when required by law or legal process; to protect rights and safety; or as part of a merger, financing, sale, or transfer of business assets. Service providers may use information only to perform services for us.

6. Retention and security

We retain information for as long as reasonably necessary to provide services, maintain consent and business records, resolve disputes, and meet legal obligations. We use reasonable administrative, technical, and physical safeguards, but no transmission or storage method can be guaranteed completely secure.

7. Your choices

You may request access, correction, or deletion of personal information by contacting us. You may unsubscribe from text messages at any time by replying STOP. You may also contact us to withdraw consent or update your preferences.

8. Children and external links

Our services are not directed to children under 13, and we do not knowingly collect their personal information. Our website may link to third-party sites whose privacy practices we do not control.

9. Changes to this policy

We may update this policy from time to time. The “Last updated” date will identify the current version.